Believe us, we really want to fix the bugs! However, for this to be possible, we need you to send us as much information as possible. The more detailed your bug report is, the more likely we are to understand the issue, reproduce it, and ultimately fix it. To report a bug, please follow the steps below:
(First of all, make sure you are using the updated version of Hornet. Many issues can be resolved by simply updating the app)
1. Sign up for Hornet’s Beta Tester program.
First, you must join Hornet’s beta testers to report a bug in our app, either in beta or production version. To become a tester, visit the official Beta Tester Program page and hit Join, at the top.
2. Access our bug report form.
Once you become a beta tester, the easiest way to open the bug report form is by going to your profile and tapping your Tester badge > bug report form. You can also access the form from here. Correctly fill in all fields on the form with your information: name, email, platform (Android, iOS or Web), report type, app version and subject.
3. Describe the bug.
If we can understand the problem right away, so much the better. For this, include the following information in the Description field:
- Your device information (Android/iOS version and device name)
- What you were doing when the problem happened
- Steps to reproduce the bug
- Expected result
- Actual result
At the end of this page, you will find a good example of how to describe a bug.
4. Attach a screenshot or screen recording to your report.
Imagine you’ve noticed that searching by hashtags in Hornet Stories doesn’t work. In that case, submit a screenshot of that page, highlighting the feature that doesn’t work, if possible (see Image 1).
If you’re sending us a video, it’s important that we see all the steps you take to reproduce the bug.
Example of a bug report.
Take the example below as a basis for successfully writing your bug report.
Subject: The heart counter in a live stream behaves incorrectly.
Description: When I sent a heart during a stream, the heart counter started counting from zero, even though the streamer had received other hearts before.
Steps to reproduce this bug:
1. Open the Hornet app on your Android device 2. Access Hornet Live, at the top of the feed, or via the + button in the navigation bar 3. Join a live stream (one where at least one heart has already been sent) 4. Tap to send a heart in the lower right corner
Expected result: The heart counter should continue to add to the existing number.
Actual result: When you press the heart icon, the heart counter starts counting from zero.
Device: Samsung A8 Android Version: 9
Now that you’re all set, good luck hunting bugs and see you on Hornet!
Click here to report a bug!